To protect the business against no-shows, we require all appointments be confirmed via credit card on Fresha. This is not pre-payment for your appointment. The card is kept on file and charged only in the event of incurred fees for no-shows and/or late rescheduling.

We offer a 10 minute grace period for lateness. However, due to the tightness of the schedule, you may be asked to reschedule so that future bookings aren’t affected. If this happens regularly, you may also be charged a no-show fee.

Cancelling within 48 hours of your booking will incur a fee equal to 50% of the total cost of your scheduled services which will be automatically billed to the card on file.

If the charge is declined, an invoice will be sent and no additional appointments may be made until your payment has been received. In addition, all future appointments will be cancelled.

No-shows are billed at 100% of the total scheduled cost of your appointment. This will be automatically be charged to the card we have on file for you.

If the charge is declined, an invoice will be issued. No future appointments will be scheduled and all future appointments pre-scheduled will be cancelled.

Emergencies happen and HFTP understands. If something unexpected has happened which will impact your ability to attend your appointment, please get in touch as to avoid any automatic fees. We’re always here to help.